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407 Express Toll Route
407 Express Toll Route - Snapshot
Advantage Surveillance, Inc.
Advantage Surveillance, Inc. - Snapshot
Allstate
Allstate - Snapshot
American Eagle Federal Credit Union
American Eagle Federal Credit Union - Snapshot
ArcLight Cinemas
ArcLight Cinemas - Snapshot
A.O. Smith Water Products Co.
A.O. Smith Water Products Co. - Snapshot
BrickStreet Mutual Insurance Co.
BrickStreet Mutual Insurance Co. - Snapshot
Caterpillar
Caterpillar - Snapshot
Civacon
Civacon - Snapshot
Credit Acceptance Corporation
Credit Acceptance Corporation - Snapshot
DataPath
DataPath - Snapshot
DC OSSE
DC OSSE - Snapshot
Durand Glass Manufacturing Company
Durand Glass Manufacturing Company - Snapshot
Eisenhower Medical Center
Eisenhower Medical Center - Snapshot
Enbridge Gas Distribution
Enbridge Gas Distribution - Snapshot
Financial Crimes Enforcement Network (FinCEN)
Financial Crimes Enforcement Network (FinCEN) - Snapshot
Food Should Taste Good
Food Should Taste Good - Snapshot
General Insurance Ombudservice (GIO)
General Insurance Ombudservice (GIO) - Snapshot
Greater Toronto Airport Authority (GTAA)
Greater Toronto Airport Authority (GTAA) - Snapshot
Hubbell
Hubbell - Snapshot
Investment Dealers Association (IDA)
Investment Dealers Association (IDA) - Snapshot
Isthmus
Isthmus Professional Corporation - Snapshot
MedBuy
MedBuy - Snapshot
Mega Assistance
Mega Assistance - Snapshot
Michael's Toyota
Michael's Toyota - Snapshot
Mid-Atlantic Vegetable Shortening
Mid-Atlantic Vegetable Shortening - Snapshot
North Side Foods
North Side Foods - Snapshot
NorthernBridges
NorthernBridges - Snapshot
Ombudsman for Banking Services and Investments (OBSI)
Ombudsman for Banking Services and Investments (OBSI) - Snapshot
PharmPro
PharmPro - Snapshot
Renwick
Renwick - Snapshot
Royal Bank of Canada
Royal Bank of Canada - Snapshot
Rush University Medical Center
Rush University Medical Center - Snapshot
Siemens BT
Siemens BT - Snapshot
Siemens BT (HR)
Siemens BT (HR) - Snapshot
Stonyfield Farm
Stonyfield Farm - Snapshot
The TriZetto Group, Inc.
The TriZetto Group, Inc. - Snapshot
Tourneau
Tourneau - Snapshot
Triangle Transit Authority
Triangle Transit Authority - Snapshot
Tropical Surveillance and Investigations
Tropical Surveillance and Investigations - Snapshot
Tyco
Tyco - Snapshot
Underwriters Laboratories
Underwriters Laboratories - Snapshot
US Can
US Can - Snapshot
Valent BioSciences
Valent BioSciences - Snapshot
Vectren Corporation
Vectren Corporation - Snapshot
West Virginia Insurance Commission Fraud Unit
West Virginia Insurance Commission Fraud Unit - Snapshot
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Workers Compensation Commission - Snapshot
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NEWS 2010
12/07/2010 - i-Sight Provides Allstate With Insightful Trends and Reports to Educate Employees and Prevent Misconduct
12/06/2010 - “Investigation Interviews: A Best Practices Guide” Has Arrived!
10/06/2010 - i-Sight Case Management Software Gives Isthmus a Competitive Edge
09/09/2010 - Best in Class Health Care Fraud Investigation Solutions Offered by i-Sight and Thomson Reuters
09/02/2010 - i-Sight Case Management Software Demonstrations at the Business Ethics and Compliance Conference
09/02/2010 - i-Sight Case Management Software Demonstrations at the Business Ethics and Compliance Conference - Day 4
09/02/2010 - i-Sight Case Management Software Demonstrations at the Business Ethics and Compliance Conference - Day 3
09/02/2010 - i-Sight Case Management Software Demonstrations at the Business Ethics and Compliance Conference - Day 2
09/02/2010 - i-Sight Case Management Software Demonstrations at the Business Ethics and Compliance Conference - Day 1
08/24/2010 - Customer Expressions Corp. Attending the SCCE’s Annual Compliance and Ethics Institute
08/24/2010 - Customer Expressions to Attend the SCCE’s Annual Compliance and Ethics Institute - Day 4 - Breakout Sessions
08/24/2010 - Customer Expressions to Attend the SCCE’s Annual Compliance and Ethics Institute - Day 3 - Breakout Sessions
08/24/2010 - Customer Expressions to Attend the SCCE’s Annual Compliance and Ethics Institute - Day 2- Breakout Sessions
08/24/2010 - Customer Expressions Corp. Attending the SCCE’s Annual Compliance and Ethics Institute - Day 1- Pre-Conference Sessions
08/12/2010 - i-Sight Quality and Correction Action Software Helps Civacon Reduce Reporting Time and React Faster to Customer Complaints
07/06/2010 - i-Sight Announces Partnership with Resolution Software
05/26/2010 - Underwriters Laboratories Manages Counterfeit Product Investigations with i-Sight Case Management Software
02/25/2010 - i-Sight Complaint Software Reduces Complaint Resolution Time at Tyco
NEWS 2009
09/17/2009 - i-Sight Compliance & Ethics Investigation Software on Exhibit at Business Compliance & Ethics Conference
09/17/2009 - Ethics & Compliance Workshops
09/17/2009 - Ethics & Compliance Keynote Presentations
09/17/2009 - Ethics & Compliance Leaders Present to Conference
09/17/2009 - Best Practices in Ethics & Compliance
09/09/2009 - Ethics & Compliance Best Practices Day 3
09/09/2009 - Ethics & Compliance Presentations Day 2
09/09/2009 - Ethics & Compliance Presentations Day 1
09/09/2009 - i-Sight Ethics & Compliance Investigation Software on Exhibit at Annual Compliance & Ethics Conference
05/21/2009 - OSSE Reduces Response Time Using i-Sight to Handle Special Education Complaints
03/30/2009 - i-Sight Provides Practical Tips at Customer Profitability, Loyalty and Retention Conference
NEWS 2008
11/25/2008 - Customer Complaint Handling Software Implemented at Mid-Atlantic
10/07/2008 - Hubbell Customer Complaint System Measures Up to High ISO Standards
09/05/2008 - Insurance Fraud Investigation Presentations – Day 3
09/05/2008 - Insurance Fraud Investigation Presentations – Day 2
09/05/2008 - DAY 1 – Insurance Fraud Expo Presentations
09/05/2008 - i-Sight Enterprise Investigation Software On Exhibit at 23rd Annual Expo on Insurance Fraud
08/13/2008 - i-Sight Investigative Software Implemented at Insurance Fraud Bureau of Mass.
05/27/2008 - Vectren Streamlines Customer Service & Complaint Tracking Best Practices with i-Sight Complaint Software
05/08/2008 - Leading Healthcare Services Company Saves Time, Improves Performance With i-Sight Fraud Investigation Software
04/25/2008 - RBC Ombudsman Offices Automate Complaint Management while Improving Communication with Clients
03/25/2008 - Siemens BT Improves Global Productivity, Corporate Culture with Internal HR Complaints Tracking
02/28/2008 - Workshops Provide Practical Tools to Improve Complaint Handling Processes
02/28/2008 - Experts from Across Canada Share Complaint Tracking Best Practices – Day 4
02/28/2008 - Customer Complaint Handling Case Studies By World Leaders – Session 3
02/28/2008 - Implementing an Effective Complaint Handling Process: Real Life Lessons – Session 1
02/28/2008 - Effective Complaint Management Software & Strategies – Session 1
02/28/2008 - Customer Complaint Tracking & Issue Handling Conference: CEC President and Two i-Sight Customers to Present
NEWS 2007
12/20/2007 - Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software
07/06/2007 - Emerging Trends and Current Issues Related to Fraud
07/06/2007 - Using Technology in the Detection of Fraud
07/06/2007 - Fraud Conference – Pre-conference Agenda
07/06/2007 - Fighting Fraud in the Field – Risks and Techniques
07/06/2007 - Fighting Fraud Proactively: Fraud Prevention and Deterrence
07/06/2007 - Risk Management Presentations at the Fraud Conference
07/06/2007 - Investigation Software will be on display at the ACFE Fraud Conference. The conference includes presentation from world leaders in the investigations industry.
07/06/2007 - Auditing for Fraud and Abuse
07/06/2007 - Fraud Investigation: Tools, Tips and Techniques
07/06/2007 - Fighting Fraud in the Field – Risks and Techniques
07/06/2007 - Legal, Ethics and Compliance Issues Related to Fraud
05/15/2007 - Travel Assistance Company Implements i-Sight Case Management Software and Increases Per - Manager Case Load, Reducing Staffing Costs as Company Grows
04/18/2007 - Leading Florida Agency Implements i-Sight Investigation Software to Improve its Handling of Insurance Fraud Cases
03/29/2007 - Leading Insurance Investigation Company uses i-Sight Investigation Software to Streamline Case Management, Increase Client Satisfaction and Repeat Business
03/16/2007 - i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center
03/16/2007 - BrickStreet Insurance Saves over $3 Million with Effective Fraud Investigation Software
02/22/2007 - i-Sight Investigation Software is officially released on a new website by Customer Expressions
02/01/2007 - North Side Foods Expedites Customer Responses and Complaint Resolutions with i-Sight Service and Complaint Software
NEWS 2006
11/27/2006 - Customer Expressions and Durand Glass Manufacturing Company Featured in Better Process Podcast
11/17/2006 - Auto Dealership Deploys i-Sight Complaint Handling Software to Ensure Increased Customer Loyalty: ‘It Really is Fantastic’
09/20/2006 - Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software
06/01/2006 - Insurance OmbudService implements i-Sight Complaint System to ensure reliable, secure handling of consumer complaints
05/01/2006 - Case Management Software Improves Handling of Customer Feedback
04/11/2006 - Patient Complaint Management Software for Complaints and Incident Reporting
03/01/2006 - Effective Complaint Management Conference
03/01/2006 - Effective Complaint Management Conference
03/01/2006 - Effective Complaint Management Conference
02/01/2006 - i-Sight Customer Complaints Software Implemented at Credit Union
01/10/2006 - i-Sight Case Management Software Implemented for Pharmacy Order Management
NEWS 2005
11/12/2005 - i-Sight Complaint Handling Software Implemented at Triangle Transit Authority
11/03/2005 - How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations
10/13/2005 - Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service
09/29/2005 - How i-Sight Investigation Management Software Helps West Virginia Crack Down on Insurance Fraud
09/19/2005 - i-Sight Case Management Software Helps Find Housing for Families Displaced by Hurricane Katrina [Ottawa Business Journal]
09/19/2005 - Biz @ Nite - Customer Expressions explains what they're doing to lend a hand [CFRA Radio Clip (MP3)]
09/07/2005 - Hurricane relief effort enlists technology from Ottawa
08/22/2005 - Caterpillar Selects i-Sight Help Desk and Enhancement Tracking Software to Improve Communication with its Worldwide Dealer Network
08/02/2005 - America’s Largest Watch Retailer Chooses i-Sight Customer Service Software to Improve Customer Support
06/28/2005 - i-Sight Customer Service Software Improves Patient Satisfaction at Renowned California Hospital
05/24/2005 - FinCEN selects i-Sight investigation software to assist law enforcement agencies in the war against terrorist financing and money laundering
03/04/2005 - Improving Your Customer Service And Complaint Management By Training Your Staff To Effectively Handle Difficult Customers
03/03/2005 - Resolving Complaints With Workflow Technology
03/02/2005 - Winning Strategies for Handling Complaints: Lessons Learned from ICSA Members
01/24/2005 - i-Sight Corrective and Preventive Action (CAPA) Software Offers Innovative Web Portals to Bring Together Customers and Suppliers
NEWS 2004
12/14/2004 - Strategic Complaint Management Conference: The 407ETR and Customer Expressions discuss customer complaints handling and complaint software
12/02/2004 - IDA Complaint Handling and Investigation Software: There's no where to hide from the IDA
11/02/2004 - Customer Expressions To Work With SITEL To Provide Financial Institutions With Best-In-Class Complaint Tracking/Customer Retention Solution
10/29/2004 - i-Sight Case Management Software Strengthens Enforcement at Workers Compensation Commission
07/14/2004 - Medbuy, Canada’s Largest GPO, Implements i-Sight Complaints Management Software
05/24/2004 - Lights, Camera, Action: Leading Theatre Chain Implements i-Sight Case Management Software
03/01/2004 - Valent BioSciences Chooses i-Sight Complaint Handling Software and Corrective Action Software
02/15/2004 - Customer Complaint Management in the Banking Sector: Best Practices by Customer Expressions
01/10/2004 - Customer Expressions Announces Record Sales in 2003
NEWS 2003
09/15/2003 - Customer Expressions Announces the Release of i-Sight Team Edition
09/03/2003 - Complaint Handling Software From Customer Expressions Can Help Companies Comply with Sarbanes-Oxley, Giga Research says
07/03/2003 - i-Sight Complaint Management Software Chosen by Ombudsman for Banking Services and Investments
01/29/2003 - Investment Dealers Association Demonstrates Latest Investor Protection Tool for Complaint Reporting
RESOURCES
Handling Customer Complaints: A Best Practice Guide
Consumer Complaints Management: A Guide for Canadian Business
How to Articles: A Business Case for Customer Service Excellence
